Receiving gray or distorted pictures? If so, it is being caused by your SD Card and/or batteries. When receiving gray pictures, your card is either incompatible or has become corrupt and will need to be changed out. When receiving distorted pictures, your batteries are getting low. See below for recommended SD Cards and SD Card re-formatting steps.
Gray pictures caused by corrupt SD Card, distorted picture caused by low batteries:
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Steps To Resolve Issue:
- Format your SD Card from your camera settings (erase images). Reference your camera's manual for details.
- If you continue getting Distorted or Gray pictures after that, please try a new recommended SD Card.
Moultrie Mobile Recommended SD Cards
- 4GB
- 8GB
- 16GB
- 32GB
Not Recommended
- High-speed cards
- Micro/mini cards
- SDXC cards
- Ultra capacity
- 64GB or larger SD card
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